Customer Service Training
The Oaktree Customer Service Training Program is focused on attitude and culture change. The single critical factor which makes a difference in organizations that deliver exceptional service is the attitude present throughout their organizational culture. All too often people jump to conclusions that poor service is a result of individual attitudes, when the reality is that the culture of the organization is formed at the management level and driven down to each individual.

Therefore, our approach is to integrate training for management and employees by first working closely with those at the higher levels who set the tone for the organization.  This "Oaktree Difference" is one of the distinguishing factors of an Oaktree Customer Service Training Program and one of the keys to its effectiveness.

The Oaktree Customer Service Training Program consists of the following components:

1. 1.Needs Assessment - to define precisely the problem.
   

2. 2.Training Implementation - to deliver training throughout the organization.
   

3. 3.Incentive and Performance Standards - to build in systems to assure the new changes stick.
   

Incentive & Performance Standards

As Behavioral Scientists we strongly believe that simply putting employees through a training program will have little or no effect. That is, unless it is enthusiastically followed-up with an ongoing program which rewards good behavior and punishes (through withheld rewards) those who do not perform to the high standards set during the course of the program. A motivational incentive program based on motivation theory that will be designed to insure the maintenance of superior service delivery over time, rather than simply after the delivery of a training program.

Oaktree staff will work closely with HR staff and key managers to create performance standards specifically associated with customer service delivery, which will serve as a measurement tool for a customer service incentive program, and reinforce the ongoing performance of the employees.

Experience The Benefits!

Contact Oaktree by phone at (818) 952-1969 or by email at info@oaktreeassociates.com and ask for information on our Customer Service Training. We look forward to meeting you!