About Oaktree
Oaktree Associates will increase your revenue, profits, public image, employee retention, and efficiency through customized training, feedback and coaching.

Holistic Organizational Focus

It’s easy to provide "band-aid" customer service. But without a fundamental paradigm shift in the organizational culture, these efforts tend to meet with frustration and waste.

Our belief is that the development of a customer service climate, where customer needs are fulfilled at levels beyond their expectations, depends on the entire organization adopting a marketing rather than a production orientation.

Oaktree can show you how to focus all of your organizations efforts on exceeding the expectations of your customers. Oaktree is uniquely qualified to bring you the total package that delivers consistent, ongoing results.

Oaktree programs are so unusually effective because they:

1. •Involve the whole organization, from top management down to the critical "first touch" customer contacts
   

2. •Integrate expertise in organizational development, strategic planning, marketing, team building, management coaching, and others
   

3. •Take root at every level in your organization and continue growing profits not only now but for years to come
   

Custom-Designed Training Programs

Oaktree Learning Systems is the leader in custom development. Oaktree leverages an extensive background in course design and a vast array of source material and experience. This unique ingredient allows Oaktree to deliver exceptional results.

Oaktree's customized training programs are directly relevant to your employees day-to-day experiences, which:

1. •Get you precisely the results your organizations needs
   

2. •Are more relevant, interesting, and engaging for your employees
   

3. •Increase employee comprehension and acceptance
   

4. •Increases your employees daily practical application of the techniques, well after the program is over
   

5. •Increase productivity and outcomes
   

Attitude & Enthusiasm

Oaktree training programs begin with a shift in attitude. The only way to teach a new attitude it to exhibit it. Oaktree trainers are dynamic and lively, and get participants personally, emotionally, and physically involved with the training process.

Attitudes are contagious;  Oaktree consultants are the ideal conduit to spread the customer-focussed, positive, enthusiastic, open-minded, can-do spirit throughout your company, to top management teams, critical customer contacts, and everywhere in your organization.

Oaktree training programs are the best in the industry at delivering not just one or two, but all three of the critical ingredients for success:

1. •The knowledge
   

2. •The skills
   

3. •The attitude
   

Changes That Keep Changing

Oaktree programs create openness and enthusiasm on the part of all  employees. There's always some resistance to increasing awareness and skills. Change requires all of us to learn and grow and face a measure of the unknown.

Oaktree Learning Systems turns resistance into enthusiasm and excitement through active listening, support and empathy as well as communicating the reality that change is not only inevitable and necessary for our survival at the individual, team, family and organizational levels, but also exciting, energizing, and invigorating.

Oaktree will unfreeze your organization, get it moving in a new direction, and then re-freeze the organization so that it keeps moving in the the new direction you set for it.

Experience The Benefits!

Contact Oaktree by phone at (818) 952-1969 or by email at info@oaktreeassociates.com. We look forward to meeting you!